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FAQs

Read through all of our most frequently asked questions.

FAQs

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Client FAQs –

Why should I use Get A Chef Now?
Our rich experience, resources and top reputation mean we can save you huge amounts of time, money and energy, by recruiting elite candidates for any position you have. Our deep knowledge of all industry laws, statutory requirements and regulations mean we can ensure all required procedures and measures are followed and upheld. We also have a full understanding of all necessary training and experience which means we can quickly spot top candidates as well as any potential shortcomings quickly.
What fees do we charge?

We make sure our rates are competitive and can be requested via email. We make sure that there are no hidden costs to you. All payroll related expenses, superannuation and on site insurances are all covered.

Do I pay the chef or hospitality staff directly?
No, you do not need to pay any of our hired staff directly. We will handle the payment of their wages. We email you an invoice based on the hours our staff worked, you make payment to us and we pay our staff accordingly.
What sort of staff do we provide?
We provide temporary chefs to handle any kind of restaurant kitchen, home kitchen or for private events. If you need permanent staff but don’t know where to look we have an extensive database of chefs and FOH workers looking for permanent work that we can place in every type of workplace. We also have FOH workers, baristas, floor staff, wait staff ready to work for you.
Can I get the same staff every shift?
If you have taken a liking to one of our staff, every attempt will be made to allocate the same staff to your venue on every occasion. This cannot be guaranteed due to various factors but we will ensure that you get another staff who will not just meet your expectations, but exceed them!
Is there a minimum shift duration?
Yes there is a 4 hour minimum
Will I be charged a travel allowance?
In most cases no. However due to unprecedented staff shortages affecting our industry, if we are unable to find a staff that has to travel beyond reason to get to your venue, there may be a charge this will however be communicated prior to shift commencement where possible.
What area do we provide hospitality staff?
We provide chefs & hospitality staff for homes and businesses across Australia. A large proportion of our clients are based in Melbourne, however we do also provide services for clients interstate through our offices in Sydney, Brisbane and on the Gold Coast. For more information about recruitment in Australia call 1300 035 105 today.
What if the hired staff don't turn up?
We do not anticipate this happening often given our reliability scoring system. Our staff are vetted to make sure we only hire out the best chefs and hospitality staff around suited to your business requirements. If, for any reason a staff member doesn’t turn up for shift – call us immediately and we will work out the next best available staff member.
Will the staff assigned be able to work with my team?
Our agency is a leading expert within the catering & hospitality sector. All of our consultants are well trained and possess the necessary experience to truly understand your business and provide you with a valuable service. We make sure our interview process is very strict, so only the best are put onto our staffing list. This includes face to face interviews and skills testing.
What if I'm not happy with the staff sent?
In the unlikely event our staff don’t meet your expectations, we urge you to notify our Get a Chef Now office, located in your city immediately and we will endeavour to organise a replacement as soon as practicable.
How do I apply for a credit line?
All new clients will strictly be on pre-payment prior to shift commencement basis for an initial period of 3 months to be considered for any form of credit to be extended. This is however completely at the discretion of Get a Chef Now’s account team.
How much notice an I required to give before I get staff?
There is no notice period as such but however to ensure we can accommodate your request on every occasion, a notice of 24hrs or greater would be highly appreciated.

Staff FAQs –

What happens if I am offered to work directly with a client?
If, you are spoken to about working permanently with a client you need to let us know immediately. As there are fees and paper work that needs to be paid/filed out for this to take place. We do not discourage our staff if they find full time work.
Is there a minimum shift duration?
Yes, there is a 4 hour minimum
An issue happend on shift, what do I do?
If there was an issue on your shift, please contact us as soon as possible – email us with all details and we will respond with what we can do / how to manage the issue.
How many shifts will I get?
Based on your skill set, this will determine how much we can place you with the businesses requiring your skills. The more available you make yourself to picking up shift work means more work for you. However we can’t guarantee that our clients will have on-going hours for you, so can’t give a set amount of hours a week.
What happens if you are late or can't attend?
If for what ever reason you can’t attend a scheduled shift you need to contact us immediately. Our office number is 1300 035 105 and we provide an after hours on-call mobile number.

Do you want to explore all recruitment services?

We are true hospitality recruitment professionals. We have more than 15 years’ recruitment experience in the sector and this has built up a truly unique understanding of the market. All of our consultants have years of experience both working within the hospitality and the recruitment industry.

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We supply all grades of hospitality staff within all food industry sectors. So, whether you require a general manager, food service assistant or an entire team for a special event, we understand there are no second chances.

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